Boot-fitting Appointment Guidelines

• All customers are STRONGLY RECOMMENDED to wear a CDC-approved face covering. We will provide acceptable masks if needed.
• All appointments are one hour for a single individual only. If you have multiple people in need of boot-fitting, each person needs their own appointment.
• Children under the age of 10 do not require an appointment.
• Please come alone to your appointment, except in the case of a minor accompanied by a guardian or vice versa.
• You will receive a questionnaire after you book your appointment. Please fill this out before you arrive.
• If you have any questions, call us at 503-288-6768.

Shop Service Appointment Guidelines

• Appointments are not required, however, walk-in turnaround times may be 5+ days.
• Please prepay when booking your appointment. 
• For All Mounts, Please include the following in the "Notes Section":
  • Skier type (I-Beginner, II-Intermediate, III-Advanced)
  • Age
  • Height
  • Weight 
  • Please drop off both boots
• Turnaround times per service are specified when booking
  • Delayed equipment drop off will result in a delayed turnaround time
• If appointment is cancelled less than 24 hours in advance, you'll receive 50% of appointment cost as in store credit.
• For questions on services, please email shopservices@mountainshop.net